frequently asked questions
For the safety and wellbeing of our visitors and staff, the Greensboro Children’s Museum will limit attendance in the Museum to 150 visitors and will require members and the public to register for a scheduled visit. Click here to schedule a visit.
Additionally, GCM has closely reviewed guidelines from the CDC to develop a robust reopening plan. Highlights from this plan include:
- Cleaning and sanitization of high touch, wipeable surfaces throughout the day with a rotation of all moveable exhibit props before each scheduled visit opening.
- Symptom screening and temperature check for all staff, visitors, and vendors entering the Museum.
- Face coverings are required for all visitors and staff, including children ages 5 and older. Face coverings for children ages 3-5 are strongly encouraged.
- Social distancing floor markers and reminder signage placed throughout the Museum
- And more!
The Greensboro Children’s Museum is currently operating under a modified schedule: Thursday, Friday, Saturday, Sunday, and Monday. Visits can be scheduled from 9a to noon and 2p to 5p with an outdoor only play session available on Fridays from 6p to 8p.
In order to allow for social distancing at the Museum, all visitors must preregister online. Registration for play sessions closes 30 minutes prior to the scheduled start time.
Play sessions can be scheduled for the following times: 9a – noon, 2p – 5p on days we are open.
You can visit the Museum at any time within the 3 hours of your purchased play session. Upon arriving at GCM, one of our helpful staff members will check in your group by first and last name. Prior to entering the Museum, each group will be given a brief health screening, as well as individual temperature checks.
If you schedule a visit and are no longer able to attend, please let us know within 24 hours of your visit to reschedule. Contact us at firstname.lastname@example.org to reschedule.
Visitors can arrive as early as 10 minutes before their scheduled visit to complete their symptom screening. Visitors will be permitted to enter the Museum floor at their scheduled time.
The Greensboro Children’s Museum will limit attendance in the Museum to 150 visitors per registration period to allow for proper social distancing. Throughout the Museum, visitors will find:
- Social distancing floor markers during the admissions process
- Reminder signage throughout the Museum
- Recommended capacities in each of the exhibit areas
- Staff throughout the Museum monitoring the number of visitors in each of the exhibits and encouraging visitors to social distance.
The US Centers for Disease Control recommends all people 2 years of age and older wear a cloth face covering in public settings. For the safety of our visitors and staff, we require all visitors over the age of 5 to wear a face covering while at the Museum.
Yes, the Outdoor Play Plaza is currently open. As a reminder, visitors must wear closed-toed shoes in order to enter the Outdoor Play Plaza. Further, the Outdoor Play Plaza closes when the heat index hits 100 and during weather events including, but not limited to rain, lightning, thunder, and high winds. Click here to review our complete Outdoor Play Plaza rules. Please plan accordingly.
No, Tot Spot is not currently open. We are excited to have started making updates in the Tot Spot exhibit based on feedback from the community we received this winter. This exhibit is currently under construction.
The much loved airplane from Tot Spot has been relocated to Imagination Station.
Yes, we will be extending memberships purchased before July 1, 2020 out for four months from the current expiration date. For example, if you were set to expire on August 31, 2020, your membership now expires on December 31, 2020.
We are not accepting any passes, discounts, or coupons at this time.
Visitors are welcome to bring in outside food and drink. All food and drink can be enjoyed in Snack Shack and on Nannie’s Patio. Visitors are not permitted to consume food and drink (other than water) in play areas. Vending machines will be available in Snack Shack.
Yes! As of November 2020 GCM is offering a limited amount of private room rentals for your child’s birthday. Reservations are strictly limited to 25 people following the NC executive order on mass gatherings. Please visit our party page to find out more!
To encourage social distancing, we are not offering any group discounts at this time.
Yes, visitors will receive an admissions sticker that will allow them to leave and re-enter the Museum. This admissions sticker is only valid during your scheduled visit time slot.
Lost items will be held for 7 days. Please call 336.574.2898 if you’ve left something behind.
The Greensboro Children’s Museum does not issue refunds for admissions. If for some reason you are unable to visit GCM at your scheduled time, your tickets can be transferred to a future date, not to exceed 30 days. You must contact the Visitor Services Director prior to your scheduled time at email@example.com or by phone at 336.574.2898 ext. 308 to reschedule your admission date and time.
The only exception to this refund policy is a Museum closure. In the event of a Museum closure, you will have the option to exchange your admission for a later date or receive a full refund. Click here to view our complete refund policy.
- Due to recent news surrounding the coronavirus (COVID-19), the Greensboro Children’s Museum is closely monitoring announcements by officials from the Centers for Disease Control and Prevention (CDC) and is enhancing our current cleaning procedures by increasing the frequency in which we clean and sanitize our exhibits, movable props and toys throughout the day. The safety and well-being of our guests is always our top priority.
- All children must be accompanied by an adult (no drop-offs) and all adults must be accompanied by a child. Adults who wish to take a tour of the Museum can do so with a Museum staff escort.
- Interested in climbing on the popular XXL Neptune Climbers. Plan ahead by reviewing our safety rules.
- GCM is a smoke-free campus! There is no smoking permitted in the parking lot, Museum or The Edible Schoolyard.
- Visitor photography is permitted for personal, non-commercial use only. Photography must not disrupt other Museum visitors or staff, and must not limit accessibility to exhibits, entrances/exits, doorways, and high traffic areas. Click here to view our complete photography policy.
If you have any questions about any of these policies, please contact Gabrielle Howell, Operations Director, at firstname.lastname@example.org or 336-574-2898 x305.